We would rather hear about a problem than not.
How to raise one
Email contact@icellhub.com, message +971 50 571 6630, or call +971 50 571 6630. Include your order number and, if it concerns a handset, the IMEI from your invoice.
What happens
| Stage | Timing |
|---|---|
| We acknowledge your complaint and give you a reference | 1 working day |
| We investigate and respond with an outcome | 5 working days |
| If we need longer, we tell you why and when to expect an answer | Within 5 working days |
If you are not satisfied
Ask for the complaint to be escalated to management and we will review it within a further 5 working days.
If we still cannot resolve it, you can refer the matter to the UAE Ministry of Economy Consumer Protection Department through the Consumer Protection application or their published contact channels, or to Dubai Economy and Tourism where the purchase was made in Dubai.