Are these phones genuine?
Yes. Every handset we sell is a genuine, manufacturer-produced unit. We record the IMEI of every device before it leaves us, print it on your invoice, and let you check it yourself.
What does “UK spec” or “AU spec” mean?
It means the handset was manufactured for that market rather than for the UAE. The hardware and software are the same. What changes is the warranty: the manufacturer’s UAE warranty does not apply, so we cover the handset ourselves for 12 months and service it here in the UAE. We state the market variant and the exact model number on every product page.
Will it work with my UAE SIM?
Yes. Our handsets are unlocked and work with etisalat and du, on physical SIM and eSIM where the model supports it. The SIM configuration is listed on each product page.
Will it get software updates?
Yes, the same updates as any other handset of that model. Your account, apps and cloud services work normally.
What if something goes wrong?
Open the Warranty tab in your account or message us. In-warranty repairs are free, including collection and return. If a repair takes more than seven days we give you a replacement handset to use in the meantime.
Can I return it if I change my mind?
Yes, within 14 days, provided the box is unopened and the seal intact. If a handset is faulty or not as described you can return it whether or not it has been opened, at our cost.
Do you offer instalments?
Yes. Tabby and Tamara are available at checkout on eligible orders, and the instalment amount is shown on the product page next to the price.
Do prices include VAT?
Yes. Every price on the site includes 5% VAT, and your invoice shows the VAT amount and our TRN separately.
Where are you based?
Dubai. Aashir Mobiles Trading L.L.C has traded in the UAE mobile phone market since 2023.